Support Center

GAC 2700 Support Center

Troubleshooting guides, setup instructions, and best practices for the GAC 2700 grain moisture analyzers.

Need live support? Call DICKEY-john Technical Support at 1-800-637-3302. For issues that persist after following these steps, contact your Authorized Service Center (ASC).
1
Error 2 — Empty Cell Weight Out of Spec

What it means: Error 2 indicates the load cell (internal scale) recorded an empty-cell tare weight outside the allowed ±10-gram tolerance. The unit is not broken — the cause needs to be corrected or a recalibration performed.

Common Causes
  • Shipping brackets were not removed before first use
  • Grain or debris lodged in the weighing cell
  • Unit not sitting on a flat, level, stable surface
  • Grain drawer not fully emptied before the tare cycle
  • Unit transported without shipping brackets reinstalled, causing vibration damage
  • Shipping damage that shifted the load cell out of calibration tolerance
Self-Service Steps — Try These First
  1. Power the unit OFF completely and wait 30 seconds.
  2. Open and fully empty the grain drawer; remove all grain from the cell chamber.
  3. Verify shipping brackets have been removed (see FAQ #2 below).
  4. Ensure the unit is on a flat, level, stable surface — not a tailgate or vibrating surface.
  5. Power the unit back ON from the main menu.
If Error 2 persists after all steps above: Do NOT attempt to remove or adjust the load cell yourself. Contact your ASC or DICKEY-john Technical Support at 1-800-637-3302.
Important: Failure to remove shipping brackets is the single most common cause of Error 2, inaccurate readings, and damage claims.
Removing at First Setup
  • Before powering on for the first time, locate the orange-flagged bracket(s) on the underside and rear of the unit.
  • Remove and save the brackets — they are required for future transport.
  • Confirm the weighing cell moves freely after removal.
  • Power on and confirm no Error 2 before running the first sample.
Reinstalling for Transport
  • Power the unit OFF and empty the grain drawer completely.
  • Reinstall all shipping brackets in their original positions.
  • Use original packaging if available; do not lay the unit on its side.
Recommended Frequency
  • After every testing session: empty grain drawer, brush out cell chamber.
  • Weekly (or more in high-dust environments): wipe hopper, sensors, housing.
  • Monthly: thorough inspection and deep clean per operator's manual.
Cleaning by Component
  • LCD display: commercial glass cleaner on a soft cloth. Never spray directly on screen. No solvents, acids, or alkalis.
  • Exterior housing: cleaner rated for plastic and stainless steel. Wipe dry.
  • Grain hopper & upper sensors: dry cloth wipe; remove grain debris.
  • Grain drawer & lower chamber: empty completely after every use; brush out residual kernels.
  • Load cell area: use low-pressure compressed air or a dry soft brush. Do NOT use water or wet cloths near the load cell.
  • Temperature sensor: self-cleaning on most GAC 2700 units — do not scrub.
Never use abrasive pads, steel wool, or harsh chemicals, and never spray liquids directly into the grain chamber or sensor area. Running the unit with grain residue from a previous sample type affects readings.
GAC 2700-UGMA: Loading Official USDA Calibrations
  1. Download the current calibration ZIP file from ams.usda.gov or dickey-john.com.
  2. Insert a USB flash drive into your computer and remove all existing files from the drive.
  3. Extract the ZIP file; copy all files to the root directory of the USB drive (not a subfolder).
  4. Power the GAC 2700-UGMA OFF completely.
  5. Insert the USB drive into the USB port on the front or rear of the unit.
  6. Power the unit ON. It will automatically detect and load the calibration files, backing up existing ones first.
  7. Verify the desired grain calibrations appear in the grain selection menu before removing the USB drive.
GAC 2700-AGRI: Adding Calibration Packages
Important: Do not load UGMA calibration files onto an AGRI unit. The two units use different algorithms and file structures. Always use AGRI-specific calibration files.

Contact DICKEY-john Technical Support at 1-800-637-3302 or your authorized distributor to obtain and verify the correct AGRI calibration package before loading.

  1. Connect a compatible USB printer to the USB port on the rear of the unit.
  2. Power on the printer before powering on the GAC 2700, so the unit detects it at startup.
  3. Access Setup from the main menu and confirm Printer is set to Enabled.
  4. Run a test sample and press the Print button to verify output.
For the current list of compatible printer models, contact DICKEY-john Technical Support at 1-800-637-3302 or visit dickey-john.com.
  • The unit must be on a flat, hard, level surface for accurate weighing. Readings are significantly affected on tailgates, soft surfaces, or tilted shelves.
  • Avoid vibration sources — tractors, fans, and grain augers running nearby can disrupt the load cell tare and trigger Error 2.
  • Recommended: use a small bubble level to verify the surface before each testing session.
  • Avoid testing in direct sunlight or extreme heat, which affects temperature compensation.
  • Always power off completely and empty the grain drawer before moving.
  • Reinstall shipping brackets before any transport — even short moves across a farm. The load cell is sensitive; vibration without brackets can push it out of calibration.
  • Do not lay the unit on its side or stack items on top during transport.
  • Use original packaging when shipping; ensure the unit is well-cushioned.
GAC 2700-UGMA
  • Uses the Unified Grain Moisture Algorithm (UGMA) — the USDA-approved standard for official grain inspection.
  • Required for elevators, ethanol plants, and legally-traded grain transactions.
  • Calibrations available at ams.usda.gov.
GAC 2700-AGRI
  • Uses DICKEY-john's AGRI algorithm — designed for on-farm use by producers.
  • Accurate and reliable for farm use, but not USDA-certified for official commercial transactions.
  • Calibrations obtained from DICKEY-john or your authorized distributor.
Key Point: Both units measure moisture, test weight, and temperature in a single test cycle. Calibration files are not interchangeable between UGMA and AGRI units.
  • Ensure the grain sample is at or near ambient temperature. Cold grain from a bin produces low moisture readings — let the sample equilibrate for 10–15 minutes if possible.
  • The sample should be free of foreign material — dirt, chaff, broken kernels, and weed seeds all affect readings.
  • Do not overfill the hopper; use the standard sample quantity specified for the grain type.
  • Avoid testing in direct sunlight or extreme heat, which affects temperature compensation.
  • Run two tests and compare. If they differ by more than 0.5%, check for grain or debris remaining in the cell.
Handle Yourself
  • Error 2 — follow the checklist in FAQ #1
  • Cleaning and routine maintenance
  • UGMA calibration downloads
  • Printer connection and setup
  • Leveling and placement adjustments
Call Your ASC
  • Error 2 that persists after all self-service steps
  • Any recurring error code other than Error 2
  • Visible damage to load cell, hopper, or display
  • Unit fails to power on
  • Post-repair calibration verification
Call DICKEY-john Directly at 1-800-637-3302 for warranty claims, firmware updates, national service escalations, or calibration data questions.
Technical Support
Auburn, IL • Monday–Friday, 7:00 a.m.-7:00 p.m. Central Time
Saturday, 8:00 a.m.-5:00 p.m. Central Time
1-800-637-3302
Authorized Service Center Resources. The information below supplements end-user procedures with ASC-level diagnostic and repair guidance for the GAC 2700 platform.
Error 2 — Scale Tare Recalibration
  • Perform the scale tare recalibration procedure per the current service manual.
  • If the load cell is physically damaged, replace per the parts catalog.
  • Verify empty cell weight is within the ±10-gram spec before returning the unit to service.
  • Document in the service record: initial error code, root cause identified, and corrective action taken.
Calibration Management — AGRI Units

AGRI calibration packages are obtained from DICKEY-john directly or through the authorized distributor portal. The AGRI unit uses a different algorithm and file structure than the UGMA unit — do not mix calibration files between platforms.

Contact DICKEY-john Technical Support at 1-800-637-3302 to verify the correct AGRI calibration package before loading on a customer unit.

When to Escalate to DICKEY-john
  • Warranty claims and warranty-eligible repairs
  • Firmware updates and factory recalibration
  • Persistent errors after load cell replacement
  • Calibration data questions or AGRI file requests
Technical Support
DICKEY-john Corporation
Auburn, IL • Monday–Friday
1-800-637-3302