Service & Support

Personal Service that Keeps Your Operation Moving

In your world, every hour matters, and downtime can be critical. That’s why our solutions are backed by today’s most knowledgeable tech support experts, and we offer easy-access resources that help you stay on schedule and get the most out of our products.

The DICKEY-john^® Difference
Real. Passionate. People.

Your first contact with DICKEY-john^® technical support will be with a real, live person – a product expert that’ll go above and beyond to help you succeed. We’ll give you the personal attention you deserve, from a team with:

• 13+ years average experience in agricultural technology and maintenance.
• Deep backgrounds in solving diverse ag challenges – from simple error code troubleshooting to seasonal best practices.
• Innovative tools at their disposal, such as simulators that can mimic your conditions to help resolve problems faster. 

We’re here when you need us. Contact our technical support team and get support that fits your busy schedule: 

• Phone: 217-438-3371 or 1-800-637-3302
• Email: djservice@dickey-john.com
• Monday-Friday, 7:00 a.m.-7:00 p.m. Central Time
• Saturday, 8:00 a.m.-5:00 p.m. Central Time